There is no black box. Every case follows one visible path — and at every stage you can see exactly where it is and what, if anything, is needed from you.
Describe what happened the way you would to a colleague — in the app, from Microsoft Teams or Slack, or by emailing your dedicated address. There is no form to build and no taxonomy to learn, and you never have to name or summarise the case yourself. A title is generated for you.
The Clarification Agent asks a few short questions, one at a time, only where they change the answer — always skippable. The Context Agent links the case to the right employee, so their start date and role are in view rather than questions you answer, and suggests which of your uploaded documents are relevant. You are never marched through an interrogation.
Behind the scenes, the Intake Agent classifies the case by matter type — disciplinary, TUPE, redundancy and so on — and sets an urgency of Urgent, Time-sensitive or Routine. The Case Prep Agent then pulls together the applicable policies, key dates and documents into one brief, so the most pressing cases reach a solicitor first.
A practising solicitor reads the original query, the information the agents have gathered, the employee record and any documents, then writes the response. To you this simply reads "a qualified solicitor is reviewing your query." Nothing is ever sent without a human lawyer putting their name to it.
Plain-English advice appears on the case, aiming for a same-working-day response. With it come any actions the solicitor recommends — concrete tasks with due dates — and, where the matter has key dates, a timeline of them. The whole exchange is documented automatically, so there is a clear record of the process you followed.
Ask a follow-up question on any case and the Follow-Up Agent gathers it with the existing context and routes it back through the same solicitor review before you get an answer. Prefer to talk it through? Book a call with your assigned solicitor straight from the case, with the context already attached.
Type the situation into the composer wherever your managers already work. Mention a colleague with @ to pull them from your employee register, attach a document if it helps, and submit. That is the whole ritual.
Every organisation gets a dedicated inbound address — [email protected]. Forward the email chain or write a fresh note, and it becomes a case automatically, handled exactly the same way. No login needed in the moment.
They gather the facts, link the right employee and documents, classify the matter, set urgency, and organise everything the solicitor needs. They make the process fast and remove the waiting-for-someone-to-get-up-to-speed delay.
Reads everything, applies judgement, and writes the answer. The advice you receive is a qualified, practising solicitor's — written, reviewed and accountable. Not a generated answer nobody stands behind.
It is the difference between a tool that produces text and a service that gives you advice. Read more about the workspace in Counsl OS, or how we keep it private in Security.
We'll walk a real case through the whole pipeline, live, and answer any questions.
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