Advice from a real solicitor — same working day

A qualified solicitor on your team, without hiring one.

Counsl plugs into Microsoft Teams and your HR system, so your managers can ask an employment law question and get a clear answer from a qualified, practising solicitor — the same working day, as often as they need.

John Smith has been late six times in three months. Can we move to a first written warning?
Priya · HR · 09:14
Microsoft Teams
Counsl is checking your attendance policy and John Smith’s file
Reviewed by a solicitor
Yes, based on your attendance policy and the informal conversation re lateness on John’s file, a formal written warning is the next stage of escalation. Please find a drafted warning attached.
Formal warning re attendance docx · 24 KB
Counsl · 09:41 · same working day
Same-working-day response
Unlimited queries
Confidential
UK & EU data

Advice for employers. We act for your organisation.

The problem

Every week, someone in your team has an employment question.

A disciplinary. An absence that has gone on too long. A conversation nobody wants to have.

The options have never been good: guess, or instruct a law firm at £350–£600 an hour and wait three days for an answer that arrives after the decision has already been made.

So most organisations guess. And that is where the trouble starts.

Why this matters

Most claims don't start as claims.

They start as ordinary questions handled slightly wrong. A step missed in a process. A consultation started too late. A complaint acknowledged and then forgotten. None of it deliberate — just decisions made under pressure, without the full picture, by someone who had no way to check.

For any employer, that's expensive. For a regulated one, it's worse.

Most businesses only have the employment tribunal to worry about. A care provider, a charity, a medical practice or a school has more than one route by which a badly handled employment matter becomes a much bigger problem:

A referral to a regulator
An inspection question
A file somebody else will read
A restriction on a person you depend on

Which way it goes is almost always decided in the first few days.

Handled at the moment it arises

Usually costs a short conversation.

Left too long, or handled without advice

Costs a great deal more — in money, in management time, and in attention diverted from the work you are actually there to do.

That is what Counsl is for.

How it works

Three steps. No forms, no formal instructions.

01

Connect

Counsl integrates with the tools you already use: Microsoft Teams and your HR system. Nothing new for your managers to learn.

02

Ask

Someone asks a question in plain English, in the app they're already in. Behind the scenes, AI agents pull together the relevant employment contract and policies and present them to the solicitor.

03

Get advice

A qualified, practising solicitor reads the query and replies with clear, confidential, practical advice — the same working day. Prefer to talk? Book a call.

Every query and answer is logged automatically in a secure case file. No separate paper trail for your team to maintain.

See the full process, step by step →
Why Counsl is different

A real lawyer. Just a much faster way of reaching one.

A person, not just a bot

Plenty of tools will generate you an answer. Counsl gives you advice from a qualified, practising solicitor who has read your question and put their name to the response — and who you can get on a call when you need to.

Built for prevention, not litigation

We are not a litigation firm. We don't take on tribunal claims and we don't make money when things go wrong. Our incentives point the same way as yours: resolve it early, resolve it properly, and move on.

Unlimited questions, one predictable price

No per-query fees. No six-minute billing units. No hesitating over whether a question is worth the invoice — which is exactly the hesitation that lets small problems grow.

A record that protects you

Every matter is documented as it happens, and the platform can produce an anonymised summary of the whole history at the click of a button. If a tribunal, a regulator, an inspector or your board ever asks how something was handled, the answer is already written.

Secure by design

All data is encrypted and held on UK and EU-based servers, in compliance with GDPR. It is never uploaded to a generic AI tool and never used to train any AI model — which matters when the subject is your staff.

See the difference in fifteen minutes.

Book a demo →
The platform

A real solicitor, an intelligent platform.

AI agents gather the facts and documents for each matter and present them to a qualified solicitor, who reviews everything and writes the answer. It's all documented in one place — called Counsl OS — so advice is fast, and there's always a clear record of the process you followed.

Answered by a qualified solicitor

A person reviews and signs off every answer — book a call whenever you'd rather talk.

A secure case record

Every matter is kept in a secure file, and the platform can generate an anonymised summary on demand.

UK & EU data, kept private

Encrypted and stored on UK and EU-based servers, in compliance with GDPR — never uploaded to a generic AI.
The Counsl platform showing a grievance case with structured legal advice, linked employees and documents
Areas we cover

Built for everyday employment matters.

The day-to-day questions that, handled well, never become disputes.

Disciplinary & grievance

Run a fair process, every step documented.

Sickness & capability

Manage absence and performance correctly.

TUPE transfers

Including TUPE on contract and service changes.

Redundancy & restructuring

Consult and restructure the right way.

Contracts & policies

Draft, review and keep documents current.

Flexible working

Follow the correct statutory process.

Right to work & sponsorship

Stay compliant — vital in the care sector.

Settlement & exits

Handle discrimination questions and senior exits.
Who it's for

Any employer without a legal team. Specialists in four sectors.

Counsl works for any organisation that faces employment questions regularly and can't justify an in-house lawyer to answer them.

We've built particular depth in four sectors — because they share something that makes the stakes higher. In a regulated organisation an employment decision is never only an employment decision: a mishandled matter doesn't only risk a tribunal claim, it can pull in a regulator, an inspector, or a board that needs an explanation.

Not in one of these sectors? Counsl still works the same way, and we'd be glad to show you. Or see how we work with regulated organisations.

What clients say

“Counsl felt like having our own in-house lawyer without the cost of hiring one. We're a small, fast-moving team across several sites, so being able to message a real solicitor through Teams and get clear, structured advice quickly has been invaluable. They guided us through a full TUPE transfer and a team restructuring, and handled the day-to-day employment questions that used to pile up. Since bringing them in, far fewer issues escalate.”

Koi Footwear
Uzair — Managing Director
Koi Footwear Ltd · fashion footwear, online & B2B
The people behind Counsl

Two sides of the same problem.

Bilal Ahmad

Bilal Ahmad

Co-founder, Solicitor

A qualified solicitor and former General Counsel across organisations from private equity-backed businesses to the FTSE 100. He spent years on the client side of employment law, needing straight answers quickly and finding the system wasn't built to give them.

Thom Barr

Thom Barr

Co-founder, Product

Over a decade building automation and legal technology for major law firms. He watched good technology make lawyers faster internally while the client still waited three days and got billed by the hour.

We compared notes and reached the same conclusion. The problem was never that lawyers are slow. It's that there was no way to get a qualified solicitor's judgement to the person who needed it, at the moment they needed it, at a price that made sense for an everyday question.

So we built one.

More about Counsl →
Pricing

One fixed monthly price. Unlimited questions.

A single monthly fee based on your headcount, with unlimited queries included. No per-query charges, no six-minute units, no invoice to explain to your board. As your team changes, the fee flexes to match.

From single-site providers and small charities to multi-site groups and trusts — we'll tailor a plan to your size.

Talk to us about pricing →
Unlimited queries included
No per-query charges
No six-minute billing units
Flexes as your headcount changes
Frequently asked questions

The questions we get asked most.

Employers. Counsl is an employer-side service: we act for the organisation and the people who make employment decisions within it, not for individual employees.

Yes. Every query is read and answered by a qualified, practising solicitor. The platform handles the information-gathering; a real person gives the advice and signs it off. You can book a call whenever you'd rather talk.

A same-working-day response. Because the platform gathers the contract and policies before the solicitor sees the query, nobody is waiting for someone to get up to speed.

No. Queries are unlimited under your monthly subscription. The model only works if your managers feel able to ask early — which is the entire point.

HR advisers offer general good-practice guidance. Counsl gives you advice from a qualified solicitor, grounded in the law, plus a structured record of what was advised and when.

Speed, cost and focus. Same-working-day answers instead of days; a fixed monthly fee instead of hourly billing; and a model built around preventing disputes rather than running them. Counsl is not a law firm and is not regulated by the SRA — we provide a platform together with access to advice from a qualified, practising solicitor.

Encrypted, on UK and EU-based servers, in compliance with GDPR. Never uploaded to a generic AI tool and never used to train any AI model.

No — we're built to help you avoid them. If a matter does escalate, we'll help you understand your position and can refer you on.

More answers on the FAQ page.

Take the next step

See it working. Then decide.

Fifteen minutes, no obligation, no hard sell. We'll show you Counsl running live in Teams and answer whatever you want to ask.

Book a 15-minute demo →
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