Behind the scenes, the agents do the admin around every case — the triage, the clarifying questions, finding the right employee record, pulling the relevant documents. That means less back-and-forth for you, and a solicitor whose time goes on the actual problem instead of chasing paperwork. They organise the full picture; a qualified, practising solicitor reviews it and writes the advice.
Each agent quietly handles one part of the admin around a case — in the background, for you and for the solicitor. None of them writes the advice. Together they take out the slow, repetitive work that used to sit between a question and a lawyer who understands it, so answers come back faster.
Reads a new query, classifies it by matter type — disciplinary, TUPE, redundancy, discrimination and so on — and sets the urgency as Urgent, Time-sensitive or Routine, so the most pressing cases reach a solicitor first — with no triage form for you to fill in.
Asks a few short questions only where they change the answer — one at a time, always skippable. You are never marched through an interrogation to raise a simple query, and the solicitor is not left emailing you for the basics later.
Fetches the relevant employee record and documents — the person's tenure and role from your register, plus your handbook, policies and the contract — so advice is grounded in your organisation's real facts, not generic statute — and nobody has to dig out a file or retype someone's start date.
Assembles the query, the answers, the employee record and the documents into one organised brief and hands it to the solicitor, who opens a complete picture and goes straight to the problem — then reviews it and writes your advice.
When you ask a follow-up on a resolved case, it gathers your new question and the existing context and routes it back for solicitor review before you get an answer — so you never have to re-explain the background.
The agents work quietly in the background, on both sides of every case — taking the admin off your plate, and handing the solicitor a complete picture so their time goes where it should.
No forms to fill in, no files to dig out, no re-typing someone's start date. You describe the situation in plain English, and the agents quietly handle the rest.
Because the groundwork is done before the solicitor opens the case, a considered answer comes back sooner — aiming for the same working day, with a real lawyer still behind every word.
Your solicitor's time goes on judgement and the actual issue — not on asking basic questions or hunting for records. The agents assist them in the background, just as they assist you.
The Intake, Clarification, Context and Case Prep agents triage the matter, ask clarifying questions, fetch the employee record and documents, and organise it all into a brief. The Follow-Up Agent handles anything you ask after the answer. They work in the background for both you and the solicitor, make the whole process faster — and never produce the advice themselves.
Reads the prepared brief, applies judgement, and writes the answer. The advice you receive is a qualified, practising solicitor's — written, reviewed and accountable. Not a generated answer nobody stands behind.
See the whole journey in how it works, the workspace it all lives in at Counsl OS, or how we keep it private in security.
Because you keep a light employee register and a document library in Counsl OS, the agents work from your organisation's real facts. That is the difference between a generic answer and advice that fits how you actually operate.
Tenure, role and employment type inform the case, so length-of-service questions answer themselves.
Your handbook, policies and contracts are referenced automatically, so advice fits your rules.
Agents work on your case alone. Nothing is used to train AI models. See security.
No. The AI agents gather and organise the information: they run triage, ask any clarifying questions, link the right employee and pull together your policies and documents. A qualified, practising solicitor then reviews everything and writes the advice. Nothing is sent without a human lawyer behind it.
They classify the matter by type, ask short clarifying questions where needed, link the case to the right employee from your register, gather the relevant contracts and policies, and set an urgency level so the most pressing cases reach a solicitor first.
No. Your data is never uploaded to a generic AI tool and never used to train any AI model. The agents work on your data only for your case, and everything is encrypted and held on UK and EU-based servers.
Yes. You can book a call with the solicitor assigned to your case at any time, straight from the case, with the context already attached.
We'll run a real case through the agents and show where the solicitor takes over. No obligation.
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